Volume 13 Number 1

 Dr. Kym Fraser, Chihiro Watanabe, Hans-Henrik Hvolby
COMMITMENT TO SERVICE QUALITY IN AUTOMOTIVE DEALERSHIPS: RESULTS FROM AN AUSTRALIAN PILOT STUDY
 Eappen Thiruvattal, Dan Petrovici, Jose M. Alcaraz
PROGRESSIVES, LOYALISTS, MULTINATIONALS, AND NEWCOMERS: CLUSTERS FOR TARGETING ORGANISATIONAL CUSTOMERS OF INSURANCE
 Zafar Husain, Abdullah A. Altameem, Vinayshil Gautam
TECHNOLOGY BASED MANAGEMENT OF CUSTOMER RELATIONAL CAPITAL HUMAN-TOUCH STILL A NECESSITY
 Dr. Parikshat Singh Manhas, Mr. Jeet Dogra
QUALITY MANAGEMENT PRACTICES AND TOURISM DESTINATION BRANDING: INTER-RELATIONSHIP AND PREFERENTIAL STUDY OF THE COMPONENTS
 Dinabandhu Bag
TRANSACTION COSTS AND EFFICIENCY IN INTERMEDIATION
 Dr. Kirti Dutta, Dr. Swati Singh
CUSTOMER PERCEPTION OF CSR AND ITS IMPACT ON RETAILER EVALUATION AND PURCHASE INTENTION IN INDIA
 Ekta Duggal, Harsh V Verma
SERVICE QUALITY: CONSTRUCT COMPREHENSION AND EVOLUTION OVER TIME
 Vinnie Jauhari, Rajesh Sehgal, Pooja Sehgal
TALENT MANAGEMENT AND EMPLOYEE ENGAGEMENT: INSIGHTS FROM INFOTECH ENTERPRISES LTD.
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