Volume 13 Number 2

 Hardeep Chahal, Shivani Mehta
DEVELOPING PATIENT SATISFACTION CONSTR-UCT FOR PUBLIC AND PRIVATE HEALTH CARE SECTORS
 Shallen Verma, Vinnie Jauhari
EXPLORING IMPACT OF TECHNICAL AND INTERPERSONAL ASPECTS OF THE DOCTOR ON PATIENT SATISFACTION IN DENTAL DEPARTMENT OF MULTI SPECIALITY CLINIC IN DUBAI
 Subhadip Roy, Lopamudra Ghosh
UNDERSTANDING APPAREL STORE IMAGE: A SCA-LE DEVELOPMENT APPROACH
 Komal Nagar
AN EMPIRICAL INVESTIGATION INTO THE INFLUENCE OF GREEN ADVERTISING ON BRAND LOYALTY
 Mushtaq A Siddiqi
JOB RESOURCES AS ORGANISATIONAL SUPPORT, ORGANISATIONAL CITIZENSHIP BEHAVIOUR AND CUSTOMER SATISFACTION: SOME EVIDENCES OF LINKAGE
 J. Michael Weber
DEFINING THE CONSTRUCTS OF MAKING, ENABLING, AND KEEPING PROMISES: A FOCUS GROUP APPLICATION
 Mushtaq A. Bhat
SAFETY AND SECURITY PERCEPTIONS: AN EMPIRICAL ASSESSMENT OF TOURISTS IN KASHMIR
 Larry Pleshko, Plamen Peev, Richard Heiens
THE RELATIONSHIP BETWEEN MARKET FOLLOWER STATUS AND THE OVERALL PASSIVITY OF A FIRMíS STRATEGIC PROFILE: DOES FIT RELATE TO PROFITABILITY?
 Shri Prakash, Gautam Negi, Sudhi Sharma
RISING CONTRIBUTION OF TERTIARY SECTORS TO ECONOMIC GROWTH IN INDIA
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