Volume 14 Number 1

 Gaurav Tripathi, Kartik Dave
EXPLORATION OF SERVICE QUALITY FACTORS IN RESTAURANT INDUSTRY: A STUDY OF SELECTED RESTAURANTS IN NEW DELHI REGION
 Milos Bujisic, H.G. Parsa
CONSUMER COMMENT BEHAVIOR AND THE CALENDAR EFFECT: A LONGITUDINAL STUDY IN SERVICES
 Bharath M. Josiam, Charles Foster, Rosa Malave, Watson Baldwin
ASSESSING QUALITY OF FOOD, SERVICE AND CUSTOMER EXPERIENCE AT A RESTAURANT: THE CASE OF A STUDENT RUN RESTAURANT IN THE USA
 Vinay Chauhan, Deepak Manhas
DIMENSIONAL ANALYSIS OF CUSTOMER EXPERIENCE IN CIVIL AVIATION SECTOR
 Shaphali Gupta, Dinesh Sharma
DIMENSIONS OF RETAIL SERVICE CONVENIENCE IN EMERGING MARKET SETTINGS -A QUALITATIVE INVESTIGATION
 Durgamohan Musunuri, Sonia Bharwani
DECODING THE STRATEGIC GROWTH CHALLENGES FACED BY THE INDIAN HOSPITALITY SECTOR
 Prabakar Kothandaraman, Rebecca E. Dingus, Raj Agnihotri
PURSUING SUCCESS IN SERVICE RECOVERY: A CONCEPTUAL FRAMEWORK OF SALESPERSON’S POWER IN SELLING CENTRE
 Sanjit Kumar, Roy Abdolreza, Eshghi Ali Quazi
CONSUMER ADVOCACY’S IMPACT ON SATISFACTION AND LOYALTY
 Intekhab Alam
CONDUCTING RESEARCH FOR NEW SERVICE DEVELOPMENT IN EMERGING MARKETS
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