Volume 9 Number 1

 Bharath M. Josiam, Christy Crutsinger, Johnny Sue Reynolds, Thao-Vi Dotter, Sumeetra Thozhur, Tom Baum, Frances. G. Devine
AN EMPIRICAL STUDY OF THE WORK ATTITUDES OF GENERATION Y COLLEGE STUDENTS IN THE USA: THE CASE OF HOSPITALITY AND MERCHANDISING UNDERGRADUATE MAJORS
 Kirti Dutta, Anil Dutta
CUSTOMER EXPECTATIONS AND PERCEPTIONS ACROSS THE INDIAN BANKING INDUSTRY AND THE RESULTANT FINANCIAL IMPLICATIONS
 Meenakshi Rajeev, B P Vani
INDIA'S EXPORT OF BPO SERVICES: UNDERSTANDING STRENGTHS, WEAKNESSES AND COMPETITORS
 Noritomo Ouchi, Chihiro Watanabe
CO-EVOLUTIONARY DOMESTICATION FOR SELFPROPAGATING FUNCTIONALITY DEVELOPMENT: LESSONS FROM MOBILE PHONE BUSINESS VENTURES
 Zhou Ruiqi, Pritchard Adrian
USING SERVQUAL TO MEASURE THE SERVICE QUALITY OF TRAVEL AGENTS IN GUANGZHOU, SOUTH CHINA
 Mohammed Shahedul Quader
MANAGER AND PATIENT PERCEPTIONS OF A QUALITY OUTPATIENT SERVICE: MEASURING THE GAP
 Gentoku Yoshikawa, Chihiro Watanabe
AN EMPIRICAL ANALYSIS OF FIRM REVITALISATION, INNOVATION BY SECTORS AND REVITALISATION INSTITUTIONS
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